Call Centre Jobs are rising as many people lose their jobs to apps and help over a call. Here on this post will teach you how to apply for call center jobs. Companies and banks are hiring call centre people more than ever now. We will cover the basic requirements to become a call centre agent but keep in mind that experience will play a bigger role.
Here is a list of basic requirements when you wanna apply for call centre jobs in any company. Like we said above experience will give you an advantage.
- Grade 12 / NQF Level 4 / Equivalent.
- Experience in a ‘helpdesk or financial services environment will be beneficial.
- Excellent communication skills.
- Excellent Computer Skills or ICT skills.
- Clean Criminal Record.
- Ability to work within a 24-hour shift environment.
- Good data entry and typing skills.
- knowledge of administration and clerical processes.
- verbal and written communication skills
- listening skills
- problem analysis and problem-solving
- organizational skills
- attention to detail
Main Duties And Responsibilities Of a call centre Worker.
- Answering calls and respond to emails
- Handling customer inquiries both over the phone and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Process orders, forms, and applications
- Identify and escalate priority issues
- Route calls to the appropriate resource
- Follow up customer calls where necessary
Everyone check how much they will get paid if they took the job, here I will just give the salary ranges of call centre jobs in South Africa. This means you will see the salary ranges in which your salary should fall within that range if the job is going through the proper channels. Department of Labor has implemented minimum wage so if things are not good at least you should get minimum wage.
How to Apply for the jobs Available.
Banks and shops are also hiring call center people. To apply for this type of job is easy you go the website and go the careers page you will available positions and also get to see locations. Follow the application procedure on the site . Will offer you the Mr. Price One Here if you wanna apply for it go here Mr price careers .